{"id":4415,"date":"2024-02-05T14:22:08","date_gmt":"2024-02-05T13:22:08","guid":{"rendered":"https:\/\/groupesiat.fr\/customer-first\/"},"modified":"2025-06-04T14:11:49","modified_gmt":"2025-06-04T12:11:49","slug":"customer-first","status":"publish","type":"page","link":"https:\/\/groupesiat.fr\/en\/customer-first\/","title":{"rendered":"Customer First"},"content":{"rendered":"

Customer First<\/h1><\/h1><\/div>

Groupe SIAT\u2019s model has been specially designed to place customers at the centre of all actions and decisions. Every aspect of our approach aims to meet the specific needs of our clients, minimizing the compromises they might encounter daily. We are committed to offering them innovative, tailored, and proactive solutions, anticipating their expectations, and constantly seeking the best answer to their request. <\/p>\n

Our priority is to guarantee not only sufficient volumes and permanent availability, but also a diversified range of high-quality products, adjusted to each need. By adopting a flexible approach, we ensure that our customers benefit from personalized services while respecting short and optimized deadlines. <\/p>\n

For us, excellence is not limited to the simple provision of products or services. It is based on close collaboration with each customer, active listening, and the implementation of tailor-made solutions, so that each experience is smooth, efficient, and enriching. We firmly believe that the success of our clients reflects on us.<\/p>\n<\/div><\/div><\/div>

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Working with Groupe SIAT<\/h2><\/div>
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Choosing quality<\/h3><\/div>
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Following a very old tradition of wood exploitation and valorisation, our products are made from very high-quality raw material from the Vosges massif for the alsacian pole and the Tarn massifs for the occitan pole, guaranteeing maximum satisfaction for our clients.<\/p>\n<\/div><\/div><\/div>

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Choosing performance<\/h3><\/div>
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Meeting the current distribution requirements, our services demonstrate our ability to optimize our reactivity and packaging flexibility. To limit stock value and transport costs, we also offer the possibility of mixing products within loads. Our motto: meet all specific needs through tailor-made solutions. <\/p>\n<\/div><\/div><\/div>

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Valuing human relationships<\/h3><\/div>
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For us, the quality of human relationships is paramount : this is why our customers benefit from both dedicated sales representatives and customer service contacts, guaranteeing our professionalism and the premium service that drives us daily.<\/p>\n<\/div><\/div><\/div>

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“Our strength: we offer efficient and sustainable solutions for Building, Interior Design, and Energy, based on our unique know-how and 100% made in France.”<\/div>\n<\/div>
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Non-Standard<\/h2>\n

A non-standard request, a specific product, a list cutting request?<\/p>\n

Our ultra-modern production tool can customize the sawing process to meet your requirements in terms of sections, lengths, and quality. Our sales team and design office are at your disposal for further information. <\/p>\n<\/div>\n

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Delivery & Transport<\/h2>\n

Our transport department has chosen our partners based on their quality and reliability. This ensures reliable and efficient deliveries throughout France and nearby countries.<\/p>\n

Benefit from this tailor-made service! <\/p>\n<\/div>\n<\/div>\n<\/div>

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Sales Service<\/h2><\/div>
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In our headquarters in Alsace, as well as on the road throughout France and Europe, Groupe SIAT\u2019s sales team is mobilised for you. They are at your disposal Monday till Friday, from 8:00 am to 6:00 pm.<\/p>\n<\/div>

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In our headquarters in Alsace, as well as on the road throughout France and Europe, Groupe SIAT\u2019s sales team is mobilised for you. They are at your disposal Monday till Friday, from 8:00 am to 6:00 pm. <\/p>\n

In our headquarters in Alsace, as well as on the road throughout France and Europe, Groupe SIAT\u2019s sales team is mobilised for you. They are at your disposal Monday till Friday, from 8:00 am to 6:00 pm.<\/p>\n<\/div>

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\"Fran\u00e7ois<\/div><\/div>
Fran\u00e7ois FOLLENIUS<\/span>Directeur commercial<\/span><\/div><\/div>
francois.follenius@groupesiat.fr<\/a>
\n03 88 48 79 88<\/a>
\n06 82 68 59 52<\/a><\/div><\/div><\/div>
\"J\u00e9r\u00f4me<\/div><\/div>
J\u00e9r\u00f4me MARC<\/span>Responsable commercial Bois d'am\u00e9nagement<\/span><\/div><\/div>
jerome.marc@groupesiat.fr<\/a>
\n06 07 98 36 55<\/a><\/div><\/div><\/div>
\"Lahc\u00e8ne<\/div><\/div>
Lahc\u00e8ne CHARROUF<\/span>Responsable commercial Pellets\/connexes<\/span><\/div><\/div>
lahcene.charrouf@groupesiat.fr<\/a>
\n03 88 49 49 50<\/a>
\n06 74 00 05 23<\/a><\/div><\/div><\/div>
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\"\u00c9milie<\/div><\/div>
\u00c9milie LIEN<\/span>Responsable Administration des ventes<\/span><\/div><\/div>
emilie.lien@groupesiat.fr<\/a>
\n03 88 49 59 61<\/a><\/div><\/div><\/div>
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Construction Wood<\/span><\/a><\/div>
Bois d’Am\u00e9nagement<\/span><\/a><\/div>
\u00c9nergie durable<\/span><\/a><\/div>
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Salom\u00e9 DEVAUX<\/span>Secteur SUD<\/span><\/div><\/div>
salome.devaux@groupesiat.fr<\/a>
\n06 38 89 98 54<\/a><\/div><\/div><\/div>
Laurent DIAZ<\/span>Secteur SUD OUEST<\/span><\/div><\/div>
laurent.diaz@groupesiat.fr<\/a>
\n06 32 42 33 77<\/a><\/div><\/div><\/div>
Samuel TROUVE<\/span>Secteur POITOU<\/span><\/div><\/div>
samuel.trouve@groupesiat.fr<\/a>
\n06 07 50 64 80<\/a><\/div><\/div><\/div>
Charles-Henri BOUBERT<\/span>Secteur NORD \/ PARIS<\/span><\/div><\/div>
charles-henri.boubert@groupesiat.fr<\/a>
\n06 14 48 37 52<\/a><\/div><\/div><\/div>
Romain PASCAL<\/span>Secteur PARIS<\/span><\/div><\/div>
romain.pascal@groupesiat.fr<\/a>
\n07 88 75 32 77<\/a><\/div><\/div><\/div>
M\u00e9ryl SIGURET<\/span>Secteur CENTRE<\/span><\/div><\/div>
meryl.siguret@groupesiat.fr<\/a>
\n06 08 53 70 16<\/a><\/div><\/div><\/div>
Franck REEB <\/span>Secteur EST<\/span><\/div><\/div>
franck.reeb@groupesiat.fr<\/a>
\n06 38 73 44 46<\/a><\/div><\/div><\/div>
Julien PY <\/span>Secteur SUD-EST<\/span><\/div><\/div>
julien.py@groupesiat.fr<\/a>
\n06 30 11 89 71<\/a><\/div><\/div><\/div>
Vincent PERDRIEL<\/span>Secteur BRETAGNE-NORMANDIE<\/span><\/div><\/div>
vincent.perdriel@groupesiat.fr<\/a>
\n06 82 45 75 73<\/a><\/div><\/div><\/div>\n
Click on the map to find out the manager for your region<\/div>\n
Julien PY <\/span>Chef des Ventes national n\u00e9goce<\/span><\/div><\/div>
julien.py@groupesiat.fr<\/a>
\n06 30 11 89 71<\/a><\/div><\/div><\/div>
M\u00e9lanie WEISSBECK<\/span>Responsable emballage<\/span><\/div><\/div>
melanie.weissbeck@groupesiat.fr<\/a>
\n06 42 13 47 33<\/a><\/div><\/div><\/div>
David GUILBERT<\/span>Sales Manager Export - Industry - Packaging<\/span><\/div><\/div>
david.guilbert@groupesiat.fr<\/a>
\n+33 (0)6 24 00 58 04<\/a><\/div><\/div><\/div>
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\n\t\t<\/p>\n\n\"Nord\"\n\"Paris\"\n\"Nord\n\"Sud\n\"Bretagne-Normandie\"\n\"Poitou\"\n\"Sud\n\"Centre\"\n\"Sud\"\n\"Corse\"\n\t\t<\/map>\n<\/p><\/div>\n<\/div>\n
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They trust us<\/h2><\/div>
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“Keep offering retailers impeccable service quality. The sales rep in charge of my area and the sales administration are real assets for your company. They contribute greatly to the success of our commercial partnership.”<\/p>\n<\/div><\/div><\/blockquote>

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“Good sales team.”<\/p>\n<\/div><\/div><\/blockquote>

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“Don\u2019t change anything, top team.”<\/p>\n<\/div><\/div><\/blockquote>

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“Keep the same course, the same state of mind.”<\/p>\n<\/div><\/div><\/blockquote>

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<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":14,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-4415","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nEconomie circulaire, valorisation z\u00e9ro d\u00e9chet - Groupe SIAT<\/title>\n<meta name=\"description\" content=\"The SIAT Group is committed to a sustainable, ecological and zero-waste approach, recovering all the wood used in its facilities.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupesiat.fr\/en\/customer-first\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Economie circulaire, valorisation z\u00e9ro d\u00e9chet - 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